In many instances, it takes the involvement of a disability attorney for the company to pay attention to claimants. We take over the entire matter, so that our clients can focus on taking care of themselves.
This is something that Frankel & Newfield does for our clients. However, a disability insurance attorney will also be able to take over this responsibility for you. If you are unable to manage the interaction with Sun Life, you may want to consider having a trustworthy family member or friend do so. Don’t rely on your computer or phone to preserve communications and information from Sun Life. Print out all email exchanges with representatives so you have a paper trail of your digital communications. Hold high AV Ratings & received the Super Lawyers designation each year.Know the tactics used by the insurance companies.
If you don’t understand what they are asking, ask them to explain it until you do. Write down the date of your conversation, the name of the representative and everything they say to you.
Be very mindful of anything you say to representatives. Chances are good you will have to send them again. Never send original documents unless you are required to, and be sure to make a copy of everything that you send to Sun Life. One way that you can protect yourself is to thoroughly document every interaction that you have with Sun Life. How can a company that must be service-based have such poor customer service?
And it doesn’t seem to matter if the claim is for short-term or long-term disability insurance. Papers go missing, faxes are never received, information requests are sent to the wrong doctors, and doctor’s reports are lost, never to be found. We’ve Done This Before ❯❯ Read a Recent Success Story Sun Life Claims Management – Poor Service or a Strategy to Discourage Claimants?Īnother tactic is a passive-aggressive one where the people who are handling claims appear to be so inept that we wonder if it’s not a deliberate ploy.
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